Refund policy

1. Service delivery

Jumico is a digital service provided by Agentive Ventures SpA (Chilean tax ID RUT 78.441.301-2). As soon as your payment is confirmed, we prepare your eSIM (or load the pass onto the one you already have) and email you the instructions.

2. When we refund in full

If your phone isn't eSIM compatible.

If the eSIM wasn't installed and the pass hasn't started yet.

If you were charged twice, or charged without your authorization.

3. Passes that already started

If your pass already started and you had a problem, we review each case and may refund the unused days.

4. How to request it

Write to hola@jumico.ai or use the Help page, with your purchase email and the reason. We reply within 5 business days.

Refunds go back to the original payment method. Depending on your bank, it may take 5 to 10 business days to show in your account.